Staff platform, landlord portal & resident portal — all live

The housing operating system, finally built for this decade.

A federally-complete income & eligibility engine. SEMAP and HUD-50058 built in. Audit-ready by design. One modern platform to run voucher and public housing end-to-end — and three live portals: staff, landlords, and residents — so the whole program runs without the phone tag.

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HOTMA-current income engine SEMAP & HUD-50058 built in Voucher and public housing
Workspace · Mission Control
Search families, units, cases…
Live · synced 2 min ago
Mission Control
FY2026 · Q2
Voucher Utilization
94.2%
↑ 1.2
SEMAP Score
142/160
High
HAP Spend MTD
$487k
82% bud
Recerts Due
23·14d
Action
Leasing velocity · 12 mo +8.4%
Today's docket
RR review · 14 Oak StDue 3pm
Annual recert · Okafor2 docs
Inspection pass · Unit 22BCleared
HAP register · Aug batchReady
Appeal hearing · #4471Tmrw

Built on the compliance work that actually matters

HOTMA income engine
HUD-50058
SEMAP scorecard
Audit binder
Reconciles your caseload
Three live portals

Software that works for you — not just your staff.

Not one login for the office — three live portals for staff, landlords, and residents, so the work moves without the phone tag. All live today.

Live now
Staff Platform

The full operating system: income engine, determinations, SEMAP, HAP, inspections, audit. Voucher and public housing alike.

Caseworkers, supervisors & directors One caseload, both programs Import your caseload to get started
Open the Staff Platform →
Live now
Landlord Portal

Landlords quit programs when they can't reach the office. So we took the office out of the loop. Self-serve payments, RFTAs, inspections, e-signatures, 1099s — no phone call.

Payment history & 1099s, self-serve RFTAs and inspections, tracked live E-signatures on HAP contracts
Open the Landlord Portal →
Live now
Resident Portal

In English and Spanish. Act from any phone: upload, sign, report changes, check status. Fully bilingual (EN/ES).

Voucher holders and public housing residents Recert documents from a phone camera Status without calling the office
Open the Resident Portal →
In-platform messaging

Stop playing phone tag. Message in the platform.

Staff, landlords, and residents in one secure thread — attached to the case, logged, searchable, audit-safe.

Case #4471 · Okafor · Annual recert Logged
CW
Inspection is scheduled for the 14th. Can you confirm access?
LL
Confirmed — I'll meet the inspector at 10am.
Attached to the case record · searchable at review time
One platform

Retire the stack you've been duct-taping together.

Legacy case-management software, a separate rent-reasonableness tool, and the spreadsheet graveyard in between. Fairmark folds all of it into one system with a single source of truth.

See everything it does →
Legacy case management$$$ / yr · clunky
Standalone RR toolper-lookup fees
A dozen spreadsheetsno audit trail
Fairmark
All-in-one

14 modules, one login, one bill. A federally-complete income engine, real audit trail, and AI where it actually saves hours — consolidating the stack housing authorities juggle today into a single system of record.

The platform

Every workflow your team runs — redesigned from scratch.

Built for the daily grind and the annual audit in equal measure.

Mission Control

All 14 SEMAP indicators live. Utilization, leasing velocity, wait-list churn, HAP spend vs. budget — refreshed nightly, no manual pull.

Family & Tenant Management

Centralized profiles with full doc storage. Automated recert workflows, HAP adjustments with audit trail, versioned family-composition changes.

Unit & Property Register

Live rent-reasonableness scans, FMR tracking by bedroom size, landlord portal, full unit history and subsidy calc — one source of truth.

Determination Engine

AI-drafted eligibility letters in ~12 minutes. Standard templates, custom overrides, full version control and approval chain. Appeals tracking built in.

Wait List & Lottery

Digital applications with a status portal. Preference tracking, fair-housing-compliant lottery automation, applicant comms over SMS and email.

Compliance Calendar

Every deadline — recerts, inspections, SEMAP, PIC submissions — auto-populated and surfaced before it's late.

Explore all 14 modules →
Compliance calendar

Every deadline finds you. Nothing slips.

Recerts, inspections, SEMAP and PIC submissions auto-populate the moment a case, unit, or program event creates them. No spreadsheet of due dates. No “we missed it” at review time.

Auto-populated from case and unit events Voucher and public housing on one calendar Escalates before the due date, not after
See the calendar in the platform →
August 2026
Recerts 23 Due 14d · 6 On track
MTWTFSS
272829303112 3456789 10111213141516 17181920212223 24252627282930 31
Auto-populated · next 14 days
NSPIRE inspection · Unit 22BAug 14 · created by lease event
Annual recert · OkaforAug 20 · 120-day rule
PIC submission windowAug 25 · 50058 batch ready
SEMAP indicator 5 reviewAug 29 · on track
0 deadlines entered by hand
See it in motion

A closer look at the day-to-day.

Defensible rent in three clicks.

Pull live comparables, auto-rank by similarity, and generate a HUD-aligned reasonableness memo — with every data point sourced and timestamped.

Live market comps, refreshed on lookup Auto-scored against FMR by bedroom One-click reasonableness memo (PDF)
More on RR →
Fairmark rent reasonableness comp grid and map with comparable-unit pins

Determinations drafted while you review.

The engine assembles income, deductions, and subsidy math, then drafts the eligibility letter. You review, adjust, approve — the chain is logged end to end.

~12-minute average draft time Versioned with full approval chain Appeals tracked against the record
More on the engine →
Fairmark determination engine with income and subsidy calculation and AI-drafted eligibility letter

Audit-ready, on demand.

Every action is captured as it happens. When the auditor calls, assemble a fully indexed binder — certs, inspections, appeals, subsidy calcs — in hours.

Three-hour binder vs. weeks by hand Indexed, searchable, export-ready PDF Immutable audit trail on every record
How we keep records →
Fairmark audit binder with indexed contents, completeness ring, and document index
Full service solution

We do the hard compliance work others gloss over.

Fairmark provides all the compliance solutions at the click of a button in one portal.

Federally-complete income & eligibility engine
Correct rent and subsidy, computed against current HUD rules — including HOTMA. The math is the product.
SEMAP compliance and the audit binder, built in
The scorecard your program is measured on, and the binder behind it — assembled as you work, not reconstructed at review time.
Import your caseload, prove it computes
Bring your existing data; the engine reconciles it against HUD math and shows you it gets the same — or more correct — answer.
What's included

One plan. Every module included.

Every module comes bundled into a single plan — one login, one bill, everything included from day one.

All 14 modules, every plan Migration and onboarding included No multi-year lock-in
Tour the platform →
One platform · everything bundled
Case managementIncluded
Rent reasonablenessIncluded
Reporting / BIIncluded
ImplementationIncluded
FairmarkOne bill, all included

All 14 modules, included in every plan.

Already using Fairmark?
Sign in to your portal.
Staff PlatformAgency staff & administrators Landlord PortalFor owners & managers Resident PortalFor residents & voucher holders
Self-service

Less phone tag, more housing.

The calls that fill a caseworker's day are mostly status questions — "why is my payment held," "where's my 1099," "did you get my documents." Fairmark answers them in the portal, so your staff spend their hours on the work that houses families, not on the phone.

The #1 landlord call — a held payment — is answered before it's dialed Families see status and next steps without waiting on a callback Every self-service action lands in the same record staff work from
The calls that answer themselvesPortal · self-serve
“ Why is my payment on hold?
Held-payment reason, cure deadline, and next step, shown right in the HAP ledger.
Landlord
“ Where's my 1099?
Self-service 1099-MISC download and a HAP register that ties to Box 1.
Landlord
“ Did you get my documents?
Upload from a phone with accept/reject status and a plain reason if something's missing.
Participant
“ Is my unit approved yet?
RFTA status and NSPIRE inspection results, tracked in the landlord portal.
Landlord
“ How do I update my banking?
Direct-deposit self-service with anti-fraud safeguards and MFA step-up.
Landlord
Automation & case operations

The system does the paperwork.

The forms, the batches, the worklists, the notices — generated by the platform to the federal spec, so your team reviews and approves instead of re-typing.

Automated HUD-50058

The 50058 is generated from the record, including scheduled batch generation — not hand-assembled field by field.

Unified Work Queue

Every task, inspection, reexam, and approval in one place — with assignment and routing, so nothing sits in an inbox no one owns.

SEMAP, all 14 indicators

The full SEMAP indicator set, tracked continuously — with an audit-binder PDF generator ready when the monitoring review comes.

Income engine & EIV

An income engine built to federal completeness, EIV worklists aligned to HUD's actual report set, and participant notices generated by the system.

Report builder

Eight live datasets and thirteen stock reports, all exportable — board packet, funder ask, or ad-hoc pull without a data request.

Scheduling & dated work

Inspection scheduling and calendar-driven workflows — appointments, reexam due dates, and cure deadlines surfaced as dated work before they're late.

Public applicant intake & waitlist

A bilingual (English/Spanish), WCAG 2.1 AA-tested application form. Waitlist openings run to 24 CFR 982.206: a reproducible lottery with a retained audit trail, duplicate detection, confirmation numbers, and denial due-process notices.

See it work →
Compliance & what's next at HUD

Built to the regulation — and built for what HUD is shipping next.

The rules aren't a checklist bolted on at the end. They're enforced where the math happens, and the platform is already producing the submission format HUD's modernization requires.

Built to the regulation, at the calculation layer
Payment-standard limits, minimum-rent protections, and proration are enforced where subsidy is computed — each with its citation — so a determination arrives already defensible, not corrected after the fact.
Built for HUD's next-generation PIC
Fairmark validates submissions against HUD's published next-generation error catalog — 1,200+ checks — and produces conformant JSON submission files, so you're not scrambling when the modernized system becomes the way you file.
Security architecture
Per-agency isolationData isolation enforced in code and in CI.
Encrypted at restSensitive data encrypted with AES-256-GCM.
MFA with step-upExtra verification on money-touching actions.
VAWA confidentialityProtections built into document visibility.

Security architecture as built. Fairmark does not claim SOC 2, FedRAMP, HUD certification, or HUD endorsement; none is attained. "Built for HUD's next-generation PIC" describes conformance work, not a HUD tester designation.

Book a live demo

Ready to see your agency on Fairmark?

Bring your toughest workflow. We'll show you the new way — in 30 minutes, with your data structure in mind.

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